Terms and Conditions

For Harts Lodge, New Forest B&B

Thank you for choosing to stay with Harts Lodge. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read the terms and conditions of booking below.


The price includes your accommodation and the breakfast of your choice taken from our breakfast menu (subject to availability). Any extra items you may need or ask for during your stay may be charged for in addition to your final bill.

Cancellation and Insurance

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 48 hours before your booking you will not be liable for the total balance. Cancellations made after this time or failing to take up the booking without cancelling you will be liable for the total amount. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Non Availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.


Arrival time is between 4.00 and 6.00pm.We will have your accommodation ready for you on arrival. If you require access before / after this time you must make prior arrangements with us at the time of booking, so we can accommodate you.


As a courtesy to arriving guests we would ask you to vacate your room by 10.30am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during you stay is payable on departure by cash or cheque. We are sorry but we do not take credit cards.

Damages and Breakages

Unintentional accidents do sometimes happen. Please take care with our home as we do reserve the right to charge for any loss or damage which you may cause during your stay. We ask you kindly to report these to us as soon as they occur. We do not normally charge for minor breakages but we may send you an invoice for repair or making good if the damage or breakage is significant.


Please note that this is a non smoking home and the use of any flammable items including candles is strictly prohibited. Our fire alarm is very sensitive and would be activated.


We do not accept any liability for any loss, damage or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

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